EXCELLENT CUSTOMERS SERVICE
- For the first step, we sign proforma invoice or sales confirmation as you require.
- We will arrange mass production after we get your T/T deposit or your irrevocable LC.
- During the production, we will follow up the production progress, and report you by email every 7 days.
- Before shipment, we will take photos to show the packing, the goods condition, and the loading container for our customers.
- For the goods with CFR or CIF payment terms, we will book the best vessel for our customers to let you get the goods in the shortest time.
- After shipment, we will send all the shipping documents to you in the shortest time by DHL express. In order to prevent lost shipping documents, we will keep one original BL in our hand. Once the first shipping documents that we sent you lost, we will send the left original BL with other necessary shipping documents to you immediately, so that we can guarantee that our customers receive the goods without delay.
- After shipment, we also inform you when is the actual time of the vessel arrival.
- We have been providing you the technical installation support for our manhole covers.
- Our after-sales working staff will follow up your use for the composite manhole covers.
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