EXCELLENT CUSTOMERS SERVICE

For the first step, we sign proforma invoice or sales confirmation as you require.
We will arrange mass production after we get your T/T deposit or your irrevocable LC.
During the production, we will follow up the production progress, and report you by email every 7 days.
Before shipment, we will take photos to show the packing, the goods condition, and the loading container for our customers.
For the goods with CFR or CIF payment terms, we will book the best vessel for our customers to let you get the goods in the shortest time.
After shipment, we will send all the shipping documents to you in the shortest time by DHL express. In order to prevent lost shipping documents, we will keep one original BL in our hand. Once the first shipping documents that we sent you lost, we will send the left original BL with other necessary shipping documents to you immediately, so that we can guarantee that our customers receive the goods without delay.
After shipment, we also inform you when is the actual time of the vessel arrival.
We have been providing you the technical installation support for our manhole covers.
Our after-sales working staff will follow up your use for the composite manhole covers.

24 Hours Call Support

If you have any problem with pre-sale, after-sale and technical questions, you can call us 0086 18673172033 at any time. We will be happy to be at your service.

Pre-shipment Inspection

Our factory has professional quality inspection team to guarantee the quality for each composite manhole cover before pre-shipment.

Free Replacement

Before shipment, our quality control staff have carried out the check for every manhole cover to ensure that every product will not have any quality problems. But during sea transportation, we can not control the risk in transit. If there are damages to the covers in the shipping way, customers take photos for the damaged covers and email us, we will offer free replacement by new manhole covers.